Terms and Conditions

All you need to know...

Arrival and departure times - On your day of arrival your accommodation is available from 3.00pm. In order for us to prepare for our next guests we do ask that you vacate your accommodation by 10.30am on your day of departure. 

Late Arrivals - If you expect to arrive after 5.00pm on the first day of your stay, please let the Park know so we can make arrangements for you to collect your keys. 

What do you need to bring? - Our well equipped Self- Catering caravans contain cooking items, crockery and cutlery. You will need to bring washing up materials, plus towels, toiletries and personal effects. Bed linen is provided in all holiday homes and towels in Palm Plus only. 

Launderette facilities are available for any washing/drying you may need to do during your stay. 
Disabled Guests We are happy to provide as much advice and information as possible to people with disabilities who wish to stay with us at Sarnfaen. We have a specially adapted caravan for people with disabilities (wider doorways, handrails and ramps for easier access) and can also arrange for a wheelchair during your stay (prior notice required)   

Dogs - Dogs are welcome in selected accommodation, at a charge of £25 per dog per week or £12.50 per dog per mini break, (up to a maximum of two dogs per booking). While on the Park dogs must be kept on a lead, under control of a responsible adult at all times. Dogs and other pets are not allowed entry to the swimming pool areas except for assistance dogs. We reserve the right to require the owner of any dog to remove it from the Park if we consider it a nuisance or to be interfering with the general comfort of guests. 

Cots and highchairs - Cots are available for an extra charge. In most accommodation the cots will be located in the living area. Please remember to bring your own cot linen. Highchairs are also available for an extra charge.   

Your responsibility - Please note: Children remain the responsibility of their parents or guardians at all times. It is important that children are supervised, especially when at the play area or in the leisure club/swimming pool. 

Please take care - Please treat the property, facilities and accommodation at Sarnfaen with respect and care so that other guests may continue to enjoy them.  In the event that you notice damage to any facility or in your accommodation please report it to Reception immediately so that we can take the appropriate action. Accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found. We reserve the right to enter accommodation in an emergency. 

For the convenience of all our guests ball games are only permitted in the balls and games area (next to the dog walk area) and are not permitted in the areas between and around the caravans. 

Use of your holiday home - Only those people listed on the booking can occupy your accommodation and use the facilities of the Park. For the convenience of our guests, we reserve the right to terminate a holiday without compensation, where the unreasonable behaviour of the persons named on the booking form, impair the enjoyment, comfort or health of other guests. 

Holiday prices - The prices and charges shown on the website are inclusive of VAT (where applicable). We guarantee once you have made your booking and paid a deposit we will not increase your holiday price unless you make a change to your booking, although we reserve the right to amend the VAT element of prices in the event of a change in the rate of VAT.   

Your holiday balance payment - Deposits are deducted from the full amount due. Bookings made within 56 days of the holiday start date must be paid in full. Full balance payment for your holiday is due no later than 56 days before the start of your holiday. The balance due date will be shown on your holiday confirmation. 

Please keep your final confirmation safe as you must present this on arrival at your Holiday Park.  Payment for your holiday - Payment can be made in full or by deposit to secure your holiday booking by debit/credit card or bacs (please contact Reception for details).

The operation of Sarnfaen Holiday Park is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards.  It is possible that in some circumstances, accommodation, activities or a facility may be temporarily withdrawn, due to maintenance, renovation, or any other factor outside our control. 

We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. 

Should changes occur, we will advise of these changes on the website, and will use reasonable endeavours to advise guests already booked of any changes made thereafter. 
Website accuracy - We take every care to ensure that the details shown on the website are accurate.  Photographs are taken at our Parks and are intended for guidance only. Layout plans are for illustrative purposes only. 

If you have a comment - If you feel that you have any comments or complaints whilst on holiday, you should contact the Park's reception so that we can try to resolve any problems as soon as possible. If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the General Manager at the Park at your earliest convenience. 

CONDITIONS OF BOOKING - Conditions of booking are detailed on the reverse of you booking confirmation